Welcome to Marriage and Family Therapy Services

Welcome to Marriage and Family Therapy Services - MFTS. We are looking forward to working with you. The following will explain the patient portal system, online intake forms and remote therapy session procedures.

Patient Portal System:

MFTS uses an Electronic Medical Records system called TherapyZen, which provides our patient portal system. This system allows patients to access valuable information such as upcoming appointment dates and times, session history, statements (which can be used to file for out of network insurance benefits) and a secure messaging system between therapist and client. It is important to bookmark the login page to the portal, so that you will have access to this page whenever you want to log in. Please have anyone who will be participating in therapy with you call us so that we may create an account for them and set up their portal as well.  

Free Consults:

You will be receiving a message with a link to your secure online meeting room prior to your meeting time. Make sure you log in with plenty of time before your appointment, since you may need to install a small, free software application and/or may want to acquaint yourself with the Video Conferencing Platform prior to the meeting time. You do not have to complete our forms prior to participating in a free consult, however, if you decide to work with your therapist, all participants will be required to complete the intake forms (see below).  

Intake Forms:

Completing Intake forms is required for everyone who will be participating in therapy. If all participants have not completed and submitted their forms at the time of the appointment, they will have the opportunity to do so at the start of the appointment, however this will cut into the therapy time. If the appointment is for a minor, we may request that all custodial parents complete intake forms and/or be involved in therapy. All participants can find intake forms in the client portal. 

Insurance Information:

MFTS is not in network with any insurance companies, however many of our clients use their out of network benefits and receive reimbursement, and we highly recommend that our clients use these benefits if they are available! At the following link, there is a document entitled 'Insurance 101.' This document gives detailed information on how to find out about out of network benefits and, if applicable, how to file for reimbursement with your insurance company. The document can be found at https://powertothrive.com/new-clients

In-Person Sessions:

Due to the COVID-19 pandemic, if you will be attending therapy in-person, there is an additional packet of information you must read and complete. We have very strict protocols for safety and sanitation, therefore, you may be required to have a free, brief telephone or video call with your therapist prior to their agreeing to meet with you in person. This is to ensure that all participants understand the importance of following the COVID-19 Guidelines we have put in place. This additional paperwork will also be available to clients in their patient portal.  

Remote Therapy: If you are participating in remote therapy sessions, the link you will use to access our remote conferencing platform will be in your patient portal. If more than 1 participant is attending therapy, the portal of the person who originally contacted MFTS (which we refer to as 'the identified patient' will be the one your therapist will use for remote sessions. If there is a problem with connecting via the link in the portal, your therapist may choose an alternative video conferencing platform (via a GoToMeeting link). If this occurs, you may be required to download a small application to your device prior to being able to access the remote meeting.


Thank you again for your interest in working with one of our Licensed Marriage and Family Therapists.  

  • Liza Shaw

    Liza is a Licensed Marriage and Family Therapist and has been practicing since 1999. She is also the Director of Marriage and Family Therapy Services. Liza specializes in working with couples on the brink of divorce, as well as clients/family members with chronic illnesses such as Lyme Disease and PANS/PANDAS.

    Clients of Liza's are encouraged to move their lives and relationships beyond the limitations from the past, to breakthrough levels. Her style is respectful, directive, compassionate, and challenging. She takes a stand that all people deserve extraordinary lives, and she understands what it takes to help them achieve this. Liza received her Master's Degree in Marriage and Family Therapy from Appalachian State University in 1999 and began her private practice at that time. She also served as past-chairperson of the Public Relations Committee for the NCAMFT (North Carolina Association of Marriage and Family Therapy) from 2010-2012. 

  • Amy
    Contact Amy by phone or email for availability
    Amy Mann Coone

    Amy Mann Coone is a Licensed Marriage and Family Therapist. She works with families with small to adult children, remarriage & blended families, grief and loss, parent & life coaching, marital discord and divorce, child & teen issues, along with aging & illness challenges. Amy sees her role as to help each individual build honest communication with themselves and others in order to find their own strengths. She assists clients to work through life's barriers and use them to build tools moving forward - healthier & better prepared for the future. Amy works with people of all ages. She brings a patient and calming spirit to therapy, creating a safe environment for clients to address their concerns. Amy got her MA from Appalachian State University in 2001. She offers techniques including Cognitive-Behavioral therapy & Systemic Family Therapy. Amy takes holistic approaches to mental & physical wellness in order to balance the Mind and Body in a way that creates a more healthy individual.

  • Aaron Horn

    Aaron Horn is a Licensed Marriage and Family Therapist. He has worked with families and adolescents since 2000 in a variety of roles. He completed his graduate degree at Appalachian State University.

    Aaron believes that psychotherapy is a powerful tool that helps you reach your full potential and find solutions to life’s struggles. He believes that healthy marriages take work and that we all need help from time to time. He understands that stress and anxiety can impact a family as well as an individual. Aaron’s varied experiences have taught him to look at life with a focus on solutions.

    The majority of Aaron’s professional experiences have been with adolescents and their families. He has spent time kayaking the rivers of North Georgia with at-risk-youth, leading small groups in classrooms, providing individual counseling sessions and giving professional presentations. He is also an amateur race car driver and restoration enthusiast, focusing on long distance automotive rally racing.

Get started by scheduling an appointment or contact us with questions: +1 828-328-4673